How can we serve you better?
Please note that this survey information will be kept highly confidential.
Data Direct Group Inc.
1-2001 Drew Rd, Mississauga,
Ontario L5S 1S4 Canada
Telephone:
(905)-564-0150
Fax:
(905)-564-7246
Website:
www.datadirect.ca
Please fill in your information for a chance to Win Dinner for 2 at Woodbine Race Track.
Please answer the following survey questions :
1
)
How often do you use Data Direct Group Inc.'s services?
Every month
4 or 5 times a year
3 or fewer times a year
First time
2
)
How would you rate our overall service?
Excellent
Very Good
Good
Fair
Poor
3
)
What services do you typically purchase (Please select all that apply)?
Data Processing
Laser Personalization
Inkjet Personalization
Lettershop Services
Offset Print Services
Personalized E-mail Distribution
Fulfillment & Distribution
Data Entry
Handwriting
Other
4
)
How would you rate your Customer Service Representative (CSR) or Sales Representative?
Excellent
Very Good
Good
Fair
Poor
5
)
Were you able to reach your Sales Representative or Customer Service Representative (CSR) by E-mail or Phone?
Immediately
Less than 5 minutes
Left a message, call returned within 1 hour
Did not receive a response within 2 hours
6
)
How did we meet your delivery/deadline requirements?
As required
Earlier than required
Later than required
Later by more than 1 day
7
)
How does our facility rate in terms of cleanliness?
Excellent
Very Good
Good
Fair
Poor
N/A
8
)
Which of the following new services are you most likely to use in the future?
Print-on-Demand(P.O.D.) Digital Printing with Booklet Making Capabilties
Personalized E-mail Distribution with Variable Text and Graphics
Variable Plastic Cards
Handwriting Service
On-line Capabilities
Tip-on Samples & Cards
Video Matching
epost Services
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